1. Reservations

Reservations are considered confirmed only upon official notification of acceptance by Tenuta Piecorto, via email or telephone. Requested rooms will be optioned until payment is received.

Sending payment constitutes full and unconditional acceptance of the contract, in accordance with Article 1326 of the Civil Code. The reservation has contractual value and binds both parties to comply with these general terms and conditions.

2. Payments

Payment of the full amount of the stay is required to confirm the reservation (unless otherwise notified). This amount may vary at the discretion of the farm.

Payment implies conscious acceptance of the conditions of stay and quality standards presented on the official website.

In the absence of payment, the reservation will be considered void.

The balance of extra expenses must be paid by the evening before departure.

3. Check-in / Check-out

• Check-in: from 2:00 p.m. on the day of arrival
• Check-out: by 10:00 a.m. on the day of departure

4. Changes to the reservation

Any changes (number of people, length of stay, etc.) must be communicated at least 7 days before the scheduled arrival date and approved by the facility. Thereafter, a new updated quote will be provided.

5. Cancellation policy

Before arrival:

• Cancellations communicated at least 14 days before the arrival date (for refundable reservations) will entitle to a full refund of the amount paid.
• Cancellations made within the previous 14 days will be charged 100% of the amount.
• Non-refundable reservations receive a 15% discount, but no refund in case of cancellation or no-show.

During the stay:
In case of early departure from the booked period, the full amount agreed upon will be charged, as the change does not allow the facility to resell the room.

6. Damages
   Upon arrival, a security deposit of €250 will be required to guarantee any damages caused to the facility, furniture, objects in the rooms or common areas. The deposit will be pre-authorized on a credit card and will be released within 48 hours of departure, subject to verification and in the absence of damage.

Any damages not reported on arrival and found during or after the stay will be charged to the customer, after verification by appointed technical staff, according to an established fee schedule.

7. Animals

Pets are allowed only with prior notification at the time of booking and confirmation from the facility.

There is an extra charge of €30 for final cleaning.